We pack our products not only beautifully, but also reliably, so we apply several levels of product protection.
(polyethylene film, air-bubble film, soft filler, carton box). And it means that the parcel will reach you safely
and surely will please you!

If for any reason you want to cancel your purchase before shipping (4-10 days) we will refund you the price of the goods of commission excluding PayPal (3%) and of commission agent (9%), which will not be returned to the seller in case of cancellation.

For packages returned to me as "unclaimed, undeliverable, insufficient address, no such address/address unknown, or parcel refused": I am happy to re-send, but please note that postage will be charged again at the rate of the original order. Alternatively, we are happy to issue a refund for the items subtotal, less original postage. Original postage is not refundable.

I make every effort to pack your items safely and securely.
If your order was damaged during shipping, please be sure to save the damaged outer carton and contents, exactly as received. Please contact me within 48 of receiving your item and provide me with a photo of the damaged item/s and packaging to help facilitate and expedite an insurance claim.

Package is considered as lost if it doesn't come within 1,5 month (45 days) from posting date and tracking info approves that.
I will fill in the claim about the lost on our own. While the claim is being proceed, I would resend the same items to you or refund the full amount of order - you choose the best option for you.